IT as a Service
Tech Support Services
At Innova Solutions Advisors, LLC, we understand that every business has unique technology needs. Our Tech Support Services offer a range of solutions designed to meet varying requirements with flexible, tiered support plans. Each plan includes a specific number of service hours per month, enabling you to choose the level of support that best fits your organization’s goals, scope, and budget. Our transparent pricing and professional expertise ensure that you receive maximum value for your investment.
Our Tech Support Services
Desktop Support
Our in-person desktop support includes a range of services designed to keep your team up and running:
- Onboarding: When a new employee joins, we ensure their desktop or laptop is set up with all the necessary software, applications, and access permissions, creating a smooth start.
- Offboarding: We handle secure offboarding by revoking access, backing up data, and wiping devices as needed to protect sensitive company information.
- Ongoing Assistance: Our technicians address everyday desktop issues, from software troubleshooting to peripheral connections, so your team can stay productive.
Network Support
Ensuring your network is secure and reliable is our priority. Our network support services cover:
- Connectivity Troubleshooting: We resolve connectivity issues that can disrupt operations, such as Wi-Fi problems, latency issues, or lost connections.
- Setup & Configuration: Whether setting up a new network or reconfiguring existing infrastructure, we provide the expertise needed to optimize performance and security.
- Rack & Stack: For businesses with on-site data centers, we offer rack and stack services to install and organize network and server equipment efficiently, ensuring a well-structured IT environment.
Hardware Support
We know that hardware issues can bring work to a standstill, so our hardware support services are designed to minimize interruptions:
- Diagnostics & Repairs: Our technicians troubleshoot hardware issues, determine the root cause, and provide timely solutions to get devices back in action.
- Swap-Outs & Upgrades: For damaged or outdated hardware, we manage the swap-out process and handle upgrades, from individual components to entire devices, keeping your equipment up-to-date.
- Preventative Maintenance: Regular hardware check-ups and updates ensure your technology remains reliable and efficient, reducing the likelihood of unexpected failures.
Audio & Visual Support
In today’s virtual and hybrid work environments, effective communication is crucial. Our AV support services include:
⦁ Setup & Configuration: We install and configure conferencing tools, including Polycom, Zoom, Microsoft Teams, and Webex, ensuring they work seamlessly with your other systems.
⦁ Troubleshooting: If issues arise during a meeting or conference, we provide prompt troubleshooting to resolve sound, video, or connectivity issues, minimizing disruption.
⦁ User Training: We can train your team to use AV tools effectively, empowering them to host virtual meetings with confidence and competence.
Desktop Project Replacement
Over time, desktops and laptops need refreshing. We manage the entire replacement process:
⦁ Reimaging: We reimage desktops and laptops to ensure they are equipped with the latest software and security updates, helping your team stay productive and secure.
⦁ Infrastructure Refresh: Our team handles full infrastructure refreshes, including hardware replacements, software upgrades, and system optimizations to improve overall performance.
⦁ Routine Site Visits: We conduct regular site visits to proactively identify and address any equipment or infrastructure needs, ensuring your tech environment stays current.
Staff Augmentation
Our flexible staffing solutions are designed to meet temporary or long-term needs, providing seamless tech support coverage:
⦁ Temporary Coverage: Need extra hands during peak periods or special projects? Our technicians step in to fill short-term gaps.
⦁ Long-Term Coverage: For ongoing needs, we provide dedicated resources that integrate into your team and maintain consistent support.
⦁ Vacation/PTO Coverage: We offer coverage during staff absences, ensuring that your operations continue without interruptions.
How It Works
01
Discovery Call & Onboarding
Our onboarding process begins with a discovery call to understand your unique needs. We help you select the appropriate support level, ensuring that your tech support aligns with your business goals. Once onboarded, you gain access to the Tech Support portal, where you can manage and monitor service requests seamlessly.
02
Submit Requests via Tech Support Portal
With our intuitive Tech Support portal, submitting service requests is quick and straightforward. Simply outline your needs, and we’ll coordinate the right resources to address your requirements effectively.
03
Receive Expert, Professional Support
Your dedicated technician will arrive on-site or provide remote assistance at the scheduled time, delivering top-quality support tailored to your needs. Our professional team is committed to resolving issues promptly and efficiently, minimizing disruption to your business.
Support Levels and Pricing Plans
Our tiered service plans are structured to provide flexible support hours, allowing you to select the right level for your business needs. Choose from monthly or annual contracts, and scale up as your business grows.
Level 1
$1,350.00
- 10 Hours per Month
- basic support ideal for small businesses.
Level 2
$2,500.00
- 20 Hours per Month
- Monthly Maintenance
- suitable for smaller teams needing reliable desktop and network support.
Level 3
$3,300.00
- 30 Hours per Month
- Monthly Maintenance
- responsive support for ongoing needs with regular check-ins.
Level 4
$13,200.00
- 10 Hours per Month
- Annual Maintenance
- essential support with bi-annual site visits for preventative maintenance.
Level 5
$24,000.00
- 20 Hours per Month
- Annual Maintenance
- extensive support including regular diagnostics and issue prevention.
Level 6
$32,400.00
- 30 Hours per Month
- Annual Maintenance
- top-tier support with priority response, routine site visits, and 24/7 availability.
| Support Level | Service Hours per Month | Plan Details | Maintenance Cost |
|---|---|---|---|
|
Level 6 Support |
30 Hours per Month |
Annual Maintenance, top-tier support with priority response, routine site visits, and 24/7 availability. |
$32,400.00 per year |
|
Level 5 Support |
20 Hours per Month |
Annual Maintenance, extensive support including regular diagnostics and issue prevention. |
$24,000.00 per year |
|
Level 4 Support |
10 Hours per Month |
Annual Maintenance, essential support with bi-annual site visits for preventative maintenance. |
$13,200.00 per year |
|
Level 3 Support |
30 Hours per Month |
Monthly Maintenance, responsive support for ongoing needs with regular check-ins. |
$3,300.00 per month |
|
Level 2 Support |
20 Hours per Month |
Monthly Maintenance, suitable for smaller teams needing reliable desktop and network support. |
$2,500.00 per month |
|
Level 1 Support |
10 Hours per Month |
Monthly Maintenance, basic support ideal for small businesses. |
$1,350.00 per month |
|
Each plan includes access to our Tech Support Portal for easy request submission and tracking, along with a dedicated regional manager to oversee service quality and guarantee customer satisfaction. |
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Success Guaranteed
Your regional manager ensures a seamless experience from start to finish, managing resources and quality control to provide reliable, high-quality support. We are dedicated to your satisfaction, and we guarantee results.
Transparent & Flexible Pricing
Our transparent pricing structure makes it easy to select a support level that fits your budget. Ad-hoc or on-demand services are available with no sign-up fees, while our membership plans start at $1,350 per month. Scale your plan as your needs grow, with options to move between levels based on changing business requirements.
Ready to optimize your tech support? Contact us to schedule a discovery call and find out which support level is right for you.